Maintenance Program

 The renter will be responsible for the instrument, in instances including theft or damage (reasonable wear excepted), until the instrument is returned. Terry Carlin Violins accepts liability for theft and damage if the renter purchases our optional maintenance program. The maintenance program covers repair/replacement of your instrument due to normal use, accidental damage, or theft. The maintenance program includes the replacement of parts such as broken strings, bridge, tailpiece, pegs, and fingerboard; it does not cover varnish, bow re-hair or cost of supplies. A claim for a stolen instrument must include a police report. The maintenance program does not include damage caused by storage in the trunk of a car or theft from an unattended vehicle. The maintenance program does not cover lost or intentionally damaged instruments, damage incurred during shipping, or shipping costs. If you need new strings, you may purchase a set of your choice at full price or purchase a set of Alphayue strings at discounted prices. Broken strings will not be charged. Tape and stickers may go on the fingerboard/neck only. Do not tape or place stickers on finished varnish. Any instruments returned with adhesive from tapes or stickers on finished varnish will be subject to a $35 fine. When the rental expires, the maintenance program expires. If you do not purchase our maintenance program and an instrument is stolen or damaged, we reserve the right to charge the cost of the repair or replacement to the renter’s credit card on file. Our shop must perform or authorize all repairs.